FAQs

Answers before you start.

Which tools can you connect?

01 / 15

We review the tools you already use and their available integrations. We define the connections and required access together in the scope proposal.

What happens if a connection fails?

02 / 15

Each run leaves a record. We define how to detect failures, notify your team and handle retries together in the scope proposal.

Do we have to replace our tools?

03 / 15

The starting point is the tools you already use. We review what can be connected and define any necessary changes together in the scope proposal.

Which information should an automated report collect?

04 / 15

Start with the decision the report supports and the data you use for it today. We review the sources before defining the report.

How do we define who receives a report?

05 / 15

Describe who needs the report and what each person needs to see. We define access and delivery details in the scope proposal.

How should a report handle missing source data?

06 / 15

Identify the sources and explain what missing information means for your team. We define how to flag those gaps in the report proposal.

Which event should trigger an automated alert?

07 / 15

Describe the event and why someone needs to act on it. We define the trigger and the information to include in the scope proposal.

How do we choose the recipient of an alert?

08 / 15

Identify who can act on the event and what context they need. We discuss the destination and access before defining the alert.

How can we discuss repeated or unnecessary alerts?

09 / 15

Describe the messages that repeat or do not need action. We review the trigger rules and define adjustments in the proposal.

What should we map in an approval workflow?

10 / 15

Describe what is submitted, who reviews it and what happens after the decision. We use that flow to discuss the automation scope.

How do we define different approval roles?

11 / 15

Explain which decisions each person is allowed to make. We define the roles and required access together in the scope proposal.

What happens to an approval request that needs changes?

12 / 15

Describe how your team currently returns work for correction. We define the steps and status information for that situation in the proposal.

Which repeated data entry is worth discussing first?

13 / 15

Show us a task where the same information is copied between tools. We review the source and destination to define a useful first connection.

How do we map fields between existing tools?

14 / 15

Describe the information in each tool and explain what each field means. We define the mapping and any transformations in the proposal.

How should duplicate entries be treated?

15 / 15

Explain how your team recognizes a duplicate and which information should be kept. We define those rules before scoping the data entry automation.

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